Topic:

HR & Workforce Management

Latest Headlines

Latest Headlines

Rude staff can damage the patient experience

Something is seriously wrong when a patient is made to feel like a recruit in military basic training being shouted at by a drill sergeant, writes George Korda, a  Knoxville News Sentinel  columnist. That was his feeling after an encounter during a recent doctor's visit with the office receptionist who yelled out his name despite the fact he was the only person in the waiting room.

Sticking with the doc patients know

One of the common myths about healthcare consumerism is that most people have a primary care provider and are highly reluctant to change doctors, according to the consulting firm McKinsey & Company

Outpatient clinic staff fail to wash hands more than one-third of the time

Medical staff in outpatient settings failed to follow established hand-hygiene practices nearly 4 out of 10 times, according to an observational study that also found staff failed to follow practices for safe injections one-third of the time.

Chamber of Commerce outlines best practices for wellness programs

Workplace wellness programs have great potential to improve the nation's health, according to the U.S. Chamber of Commerce.

IT security education: A must for hospital board members

Education is important in order for hospital board members to make the best cybersecurity decisions, according to Gerard Nussbaum, director of technology at consulting firm Kurt Salmon.

Mass shooting aftermath: Nurses need time to heal too

In the modern healthcare landscape, healthcare workers must be prepared for the fallout from mass shootings or other mass casualty events. Hospital leaders, meanwhile, must be ready to support nurses for any trauma caused by proximity to such events, according to Nurse.com.

Avoid legal battles: Don't punish nurses who speak up

Hospitals can protect themselves from legal action simply by listening to nurses who speak up about patient safety problems and then correcting the problems instead of covering them up, according to a  Medscape  article that examines two legal cases involving nurses who were fired after reporting concerns about patient safety.

New York laws enable criminal, incompetent nurses

New York's inattention and slow response to incidents of patient harm make the state a haven for criminal and incompetent nurses, according to a report published by ProPublica.

3 tips for delivering bad news to patients

Oncologists have some of the most difficult discussions with patients in healthcare--as many as 20,000 such conversations over the course of their careers, one study estimated. Still, oncologists and other physicians receive little training in communicating with patients, reports  Medscape.

Most practices have not lost revenue as a result of ICD-10

Six months after implementation, the predictions that private practices would see a loss of revenue because of claim denials as a result of ICD-10 have not occurred