Chief compliance officers can help heavily regulated hospitals manage risk and regulatory landscape in an ever-changing healthcare industry, according to new PwC findings.
Reputation plays a key role in consumer preference when it comes to acute care hospitals, author Susan Neisloss wrote in a recent Hospitals & Health Networks article. To preserve your hospital's reputation, she suggested three elements to a crisis management plan.
Nurses increasingly rely on mobile devices and the Internet for work needs, with 65 percent using a device at work and 95 percent of healthcare organizations supporting online devices for clinical consulting and accessing information, according to a new survey.
Cold and fl u season can make for a lot of extra work for practices, but by planning ahead, your office can take care of patients' seasonal needs more efficiently and with less stress.
I first learned about the ALS ice bucket challenge earlier this month when a friend posted a video of herself on Facebook accepting the challenge in honor of Peter Frates, credited by many as the...
By Kent Bottles As a physician executive who teaches population health, consults with hospital systems and gives keynotes on disruptive technologies, I keep track of all the consequences of the...
During the past week or so, many of you reading likely dumped a bucket of ice water over your head, on camera, to help raise donations and awareness about amyotrophic lateral sclerosis (ALS). And chances are actor Robin Williams' death from apparent suicide stopped you in your tracks when the news broke Monday evening.
Online review sites are problematic for physicians in many ways, from providing consumers with a skewed representation of a practice to outwardly fraudulent posts. In most cases, physicians have little recourse for combating potentially damaging posts, so they must actively solicite enough positive feedback to overshadow the bad.
In an age where social media engages new customers and Internet advertising targets younger users, MLive reports a handful of Michigan hospitals now use an old-fashioned marketing technique to bring in new patients: billboards.
It's no secret that people take to social media when they have a complaint. It's been said many times that brands need to be in social media, because even if the brand isn't out there, people can still mention it, in both good and bad ways. Hospitals are no exception to this rule.