SPOTLIGHT: Are portals the new 'front door'?

If you do it properly, integrating every needed function and making sure they're consumer- and staff-friendly, it's no small matter to build a portal for your organization. But according to Dr. Bill Crounse, senior director of worldwide health for portal technology vendor Microsoft, it's time to move ahead with portal development anyway. Patients and staff members have run out patience with paper-based processes and are sick of wasting time looking for information, Crounse says. It's time for healthcare organizations to establish portals as a new "front door" for their organization, he suggests. Article

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