Communication technology vital to boosting patient experience


Technology's role in helping hospitals to create positive patient experiences often boils down to one core truth: communication is key.

With that in mind, officials at both Ohio State University's Wexner Medical Center and the University of Michigan Hospitals and Health Centers have been able to boost patient satisfaction by improving communications processes for both providers and patients.

At Ohio State--a 976-bed academic medical center in Columbus, Ohio--CIO Phyllis Teater (right) and her team have based a bulk of the facility's latest IT efforts on the former.

"We believe that the technologies that have had the most impact in improving patient satisfaction are those related to providing better communication for the caregivers," Teater recently told FierceHealthIT. "Our integrated electronic health record system supports all care from the outpatients to the emergency department to the inpatient environment; all caregivers are documenting in the same system."

In that way, Teater said, all providers have a full picture of a patient's care history at all times.