Case study: George Washington University Hospital improves communication

George Washington University Hospital's leaders have increased employee satisfaction with their level of communication by using new technology. A recent survey showed that its new system of targeting messages to employee computer screens and display screens throughout the hospital had improved employee satisfaction with communication by 33 percent.

The system uses its existing infrastructure of computer monitors and electronic screens, together with software from vendor Netpresenter, to deliver information exactly where it is needed. Employee-only alerts go to screens only available in lounges or private computer screens; information for patients is routed to all screens.

The hospital wanted a way to cut down on paper clutter, but not something that required any end-user training, and it seems to have achieved those goals admirably.

To learn more about the communication system:
- read this Healthcare IT News piece

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