Webinar | Technologies to improve patient satisfaction

Now available on-demand  |  Duration: 1 hour

Hosted by:
Dan Bowman,

The connection between patient satisfaction and quality care is well-established. And an excellent patient experience doesn't just build loyalty and a good reputation-it will also have a financial impact on organizations as the industry moves to new and emerging reimbursement models. Patient satisfaction scores, such as the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS), are becoming increasingly important measures. And technology can help hospitals achieve their patient experience goals.

This webcast will feature organizations that are using the technologies to improve the patient experience, including:

  • Interactive tools to improve wayfinding and to reduce stress for patients and visitors
  • Barcode scanners and real-time location service technology to improve patient flow and reduce wait times
  • Communication devices and electronic patient feedback systems that alert staff in real time to service recovery opportunities
  • Interactive education and entertainment systems that not only inform patients about important information regarding their care but also make wait times seem shorter
  • Smart rooms that allow patients to customize their environment and entertainment choices in waiting areas, exam rooms, and during high-stress treatments and procedures

Featured Speakers:

Sue Schade, CIO, University of Michigan Hospitals and Health Centers
Sue Schade serves as the Chief Information Officer for the University of Michigan Hospitals and Health Centers (UMHHC) having assumed this position in November, 2012. The UMHHC includes 3 hospitals totaling 990 beds and over 120 clinics throughout Michigan and beyond.
Phyllis Teater, CIO, Ohio State University's Wexner Medical Center
Phyllis Teater is the Chief Information Officer for The Ohio State University Wexner Medical Center (OSUWMC) with responsibility for information technology across OSUWMC’s three part mission of patient care, teaching and research. Prior to serving as CIO, Ms. Teater was Deputy CIO at OSUWMC and had responsibility for all electronic medical record systems, in addition to financial and human resource systems.
Mark Brady, Senior Director of Strategic Alliances, Scala, Inc.
Mark Brady is currently the Senior Director of Strategic Alliances for Scala. Mark's team recruits and supports Scala's relationships with Distributors, DMRs, and Tier 1 Integrators throughout the US. His team is also responsible for sales within the Healthcare, Corporate Communications, Oil & Gas, Government and Transportation verticals throughout the US as well as all Scala business in Latin America.