The Library

Welcome to the Library, where you'll find a selection of industry resources including eBooks, Whitepapers, Webinars, Survey Reports, Research Reports and more.

If you are interested in submitting items to the Library, please contact our advertising team

WHITEPAPERS

The Library is currently filtered to only show Whitepapers. You can remove this filter by returning to the Library.

Manage The Cross-Touchpoint Customer Journey

Whitepaper | SPONSORED BY: Genesys

Read this Forrester Report to learn the three rules of implementing cross-touchpoint experiences, how to design, implement, and optimize end-to-end customer journeys, strategies leading brands have adopted to enable compelling cross-touchpoint customer journeys and much more. Download Today!

Enrolling New Members During ACA Open Enrollment

Whitepaper | SPONSORED BY: Genesys | Published: 2014

There is a great opportunity for health insurance plans to develop innovative strategies to reach consumers attaining health insurance. But in order to do this, health insurance plans will need to refine new enterprise-level expertise that focus on knowing consumer needs and segments, tailoring benefits, improved communications, personalizing the experience across channels and empowering the organization to deliver suitable plans. Download Today!

Journey to The 3rd Platform - Using Digital Customer Experience for Business Growth and Innovation

Whitepaper | SPONSORED BY: Genesys

Download this white paper now and learn: How to differentiate digital customer care, vital recommendations for designing your digital customer care strategy, and steps taken by leading-edge organizations to deliver exceptional digital customer experiences.

Top 7 Traits of a Compliant Clinician

Whitepaper | Sponsored by: TigerText

Learn the Top 7 Traits of Compliant Clinicians to see how clinical staff is integrating mobile devices into their workflow today without compromising patient health information. Download this white paper today.

The Case for Clinically Driven RCM

Whitepaper | SPONSORED BY: Greenway | Published: 2014

Healthcare provider organizations would benefit greatly if their electronic health record and revenue cycle management systems operated in close concert, sharing their wealth of electronic data to operate as a unified health information platform. To learn more, download now!

Top 5 Takeaways From HIPPA Omnibus Audits

Whitepaper | Sponsored by: TigerText

Learn how you can avoid a negative HIPAA audit experience with these top 5 takeaways from HIPAA audits at other facilities and take the proper steps to keep PHI secure. Download this white paper today.

A Guide to the Joint Commission's Communication Goal

Whitepaper | Sponsored by: Spok | Published on: December 3

Poor communication among caregivers is a leading root cause of sentinel events in hospitals. Read this eye-opening guide for four tips to improve how caregivers share information. Stay up to date with industry news and download this informative guide today. Download today.

Top Four Ways Healthcare Organizations Benefit From Box

Whitepaper | SPONSORED BY: Box

Box connects people across the healthcare continuum for better collaboration, data exchange, improved workflow, research and care delivery. Box serves providers, payors and life science companies around the world with four main solutions. Download Today!

How to liberate medical imaging data from departmental silos

Whitepaper | Sponsored by Microsoft | Published on: November 11

Download this free whitepaper to learn how to provide providers and patients with safe, secure data access- anytime, anywhere, reduce the time, cost and complexity of managing medical imaging content and ensure business continuity and disaster recovery. Download today.

EMC Perspective: Integrating and accessing you inactive patient information

Whitepaper | SPONSORED BY: EMC

This Perspective explores the clinical archiving imperative and proposes an optimum solution for meeting the demands of patient-centered care. Download today!

Get the Most Out of Going Mobile: Best Practices in mHealth Implementation

Whitepaper | Sponsored by: Intel | Published: February 4, 2013

The very nature of the healthcare industry makes it ripe for a move to mobile ... but it also presents implementation challenges. Click here to download this free white paper today.